Frequently Asked Questions
My MTM trip is postponed, what happens?
If you were booked on one of our trips that have been postponed or rescheduled and you are no longer able to make the new date, you will be offered 100% travel credit to the amount you paid plus a further 10% off for you and a friend on any future Melanin Travels Magic (MTM) trip valid until May 2022. If by May 2022, you have not found a trip to join us on, we will send you an extension offer of the credit past the May 2022 deadline or the option for a full refund to the amount paid - whichever you prefer.
What does the 100% MTM travel credit mean & how does it work?
A 100% MTM travel credit means you will be able to transfer the full amount you have paid towards any postponed trip to a new MTM trip.
My MTM trip is postponed due to Covid-19and I would love to transfer to another MTM trip later on in the year, what do I need to do?
You should email us at firstname.lastname@example.org and let us know which trip you would like to transfer to later on in the year. We would be more than happy to assist and transfer you onto a preferred trip of your choice.
I’m planning on booking a new trip MTM, should I be worried given the current situation with Covid-19?
Most travel bans are currently being lifted and we are expecting to resume travel in August. We are continuing to monitor trusted sources such as the CDC and WHO, as well as upcoming trip location’s Embassies and Ministries of Foreign Affairs to make decisions accordingly. However, we encourage all our travellers to purchase full comprehensive travel insurance to cover any possible airline or other trip related fees that could occur due to cancellations by those companies. Below are some resources that will help you find a suitable policy for your situation.
For other countries, please refer to the state of travel within your own country foreign affairs website.
I’m planning on booking a new trip with the MTM, what insurance will protect me as a customer & traveller during this Cocid-19 Pandemic?
We encourage all our travellers to purchase full comprehensive travel insurance to cover any possible airline or other trip related fees that could occur due to cancellations by those companies. Below are some resources that will help you find a suitable policy for your situation.
I have already purchased my flight for a MTM trip, with the trip being postponed what action should I take?
We suggest that you contact the airline, travel agent and/or your travel insurance provider to access your options. Many airlines and travel agents are offering travel credit or coupons equivalent to the full price you paid for the flight, please contact them and we advise you to request credit for a future flight.
Even though there are Terms and Conditions, because of the Pandemic, would it be possible to get an instant refund?
If you are entitled to a refund, the earliest it can be processed is 30-45 days after a request has been made. Please note that our terms and conditions are in place as a legal commitment for us and you, our travellers. We understand our community's concern and have made changes to accommodate the current pandemic situation. Alternative options have been offered to all travellers booked on one of our postponed trips.
When will trips resume?
We are expecting to continue with our scheduled trips from May 2021 onwards. However, we are watching the continued spread of the virus and travel advisories and will make decisions accordingly as the situation changes daily. We will continue to communicate to our community in light of the fast-moving environment.